[Resolved]  LG Electronics — deficiency in service and behavior by staff

Address:

Ghaziabad, Uttar Pradesh

I bought LG 32ln571b in India- Reliance retail store on 31/10/2013. The engineer who visited to install fix the wall mount on the wrong place of the wall and damaged it. Umpteen times called the retailer and lodged my complain and requested to re-install the mount at proper place. But noone turned up. On 24/08/2010 I spoke to LG customer care executive Mr. Pankaj and narrated my problem. He registered my complain under RNA[protected]. An engineer from Gahziabad Direct Force visited my place and said he would charge me for re-installation. i said it was not our fault if DSF engineer fix at wrong place. As he insisted for payment, I spoke to one Mr. Sunil Verma but he was not obliging. I refused to pay. The engineer left without attending to my complain. and I received a message: your service request is closed( reason : high service charge).It is regretful that customer get such treatment from LG staff for no fault of theirs. Please take appropriate action for redress of my problem.