[Resolved]  LG Electronics — deficient services and unethical conduct causing financial loss & harassment

Our lg washing machine, model no. Wf-t7519pr. Afspeil, had water leakage issue and we complained at lg helpline no. For the same on 3rd dec 2018. Lg service engineer visited our house on 4th dec 2018 and informed that the machine needs to be taken for repairs at the workshop. We were told that they will inspect the problem and let us know of the repair estimate before any repairs are performed. However, we were never given any estimate for the repair and machine was repaired and sent to our home the very next day. We were billed for rs.4691.10 (Job no. Rnp[protected] and serial no. 212nwyc032890) and told the machine has been repaired and there is 3 months warranty on the repairs done. We were rendered helpless and we were also forced to make cash payment for the bill.
Couple of weeks later our washing machine was not even able to retain water i. E. Problem had worsened post repairs. We again complained at lg helpline no. The service engineer visited on 21st dec 2018 and informed us that there was some issue with newly installed parts and drain motor had got jammed. He fixed the problem and re-assured us that we need not worry for at least 3 months as the repairs were covered under warranty for 3 months.
We again faced same problem with our washing machine and we again complained at lg helpline no. Service engineer again visited on 2nd jan 2019 and informed us that drain motor needs to be replaced and we will be charged rs.1600 for this.
Below questions would reveal the malicious intent of your service centre:
• why machine was repaired and original parts changed without providing us any billing estimate and without our consent at the first instance?
• when problem was water leakage why and what were we made to pay rs.4691.10 for?
• the problem with machine had worsened as a result of repairs conducted on 4th-5th dec 2018, then why are we being asked to pay rs.1600 more?
This is seems to be a well thought out strategy to loot the customers and i don’t want to be served by such thugs.
I now feel deceived, and helpless. I would like to point that it is only because of the unprofessional services and mala fide intentions of your company i have suffered undue hardship, mental frustration and also financial loss.
I would like to emphasize that:
● your service has been deficient, unethical, and disappointing.
● i have undergone extreme stress and mental agony because of your negligent and unprofessional conduct.
1. I request you to refund the entire amount paid by me.
2. Additionally, i request you to compensate me with an amount of rs.20, 000/- for the extreme stress and mental agony you have caused to me due to your conduct and the cost incurred by me in buying a new washing machine as our lg machine has been rendered useless post repairs conducted by your service centre.
In case you fail to take these steps within 15 days from the date of this email, i would be forced to:
● ask my lawyers to file a consumer complaint against you for gross negligence, lethargic conduct and deficient service, as well as additional compensation for mental agony and legal costs;
● ask my lawyers to consider the filing of a civil suit against your organization;
● start a sustained online campaign spreading the word about the appalling level of service that i have received from you; and
● issue press releases online and in the print media.
I hope that i do not have to take these steps and look forward to an amicable resolution of this issue.