[Resolved]  LG Electronics — Denying to provide warranty

Address:	Visakhapatnam, Andhra Pradesh, 530005
Website:	Amazon and LG

Hello,
I am writing this cpmplainl with regarding my LG FH0B8NDL22 Fully-automatic
Front-loading Washing Machine which i purchased on 6th Oct 2016 from amazon
worth 22490.00 however on 14th january 2017(thats 3 months from purchase)
the machine stopped working in middle of washing.On contacting LG Team they
send in a LG Technician Mr Keshav who on inspecting said the drum is
damaged of the machine and it will cost me 18000 rupees to repair it.On
stating that it comes under "2 year comprehensive warranty" as stated on
the amazon site, he flatly denied saying it will be charged. I called up
LG customer care for the same issue today and i got the reply that as i
have not purchased the machine from a dealer but online so i cannot enjoy
the warranty benefit .im attaching the picture of my washing machine, the bill and warranty card. They are dening the warranty under pretext that it is a physical damage however as u can see there is not a single scratch or dent on the machine.Even if i believe thats the company policy is no warranty for goods ourchased online there is no such thing mentioned on the amazon website. Infact it is stated a 2 year comprehensive warranty . This state of matter is highly disappointing and i
request you to solve the issue immediately.
thankyou,
Vibha Pandey