[Resolved]  LG Electronics — don't buy lg 's poor quality products - very poor service orientation

Address:

Chennai, Tamil Nadu, 600007

This is with ref to lge's poor support service for washing machine under warranty.
Complaint logged on 28 sep 2018. Service executive visits after 3 days of invariable followup on 1 oct 2018.
Executive observing the unit ascertains within couple of minutes that we have physically damaged washing machine without a valid clue or a reason. While asking him that how such conclusion is drawn without an appropriate investigation.
He mentions that we have put some sharp object in the machine while washing clothes therefore drum unit has got scratches within.

It was surprising us to know that drum is worn out inside because we haven't experienced drum unit worn out internally as yet while we been using samsung washing machines for 23 years. So we know how to operate & handle the machine. I was regretting the change to lg washing machine on my my wife's friend advise. (She mentioned that lg washing machine delivers better wash quality service). We are disappointed with poor built up quality of lg washing machine.

Service center executive called up demanding charges for the repair on 4th oct 2018. I expressed him that we haven't made any mistake that breaches the warranty policy. Thus it is lg's responsibility & liability by all means of law to fix the issue. He mentioned that he will send another executive to understand the issue once again. Another executive visited on 11 oct 2018 to investigate the issue. After looking in to the issue.
He expressed us about the probable reason for the occurrence of this issue.
The possibilities observed by him was that may be the trousers hook lock got unlocked during the washing process, wherein a user cannot observe during the process of washing, because of which this could have happened.
He mentioned that he will report his observation to the higher authorities & resolve the issue at the earliest without any further delay in this case.

Since there is no revert from service centre after mr. Raja's visit i called up again on 16 oct 2018 with him
He expressed that he will confirm about resolution by the evening, but we did not receive any revert as yet from lg support service team.

How should we understand this quality of product produced by lg electronics because we never experienced such a thing while using samsung washing machine for 23 years. It is a long time isn't it? Also i don't understand the system orientation of lg support service because of the pooor standards of service adopted & practiced by lg support team.

Rregards,
Manish