[Resolved]  LG Electronics — Faulty Air Conditioner

Address:

Mumbai City, Maharashtra

Bhavin C Shah A702, Jaswanti Garden, Matoshri Ramabai Marg Near liberty garden Malad west Mumbai – 400064 Ph [protected] Reference: Faulty unit Model number:LSA3KR5A Purchase Date[protected] Dear Sir/ Madam, I purchased my LG Air conditioning unit on 08TH May 2011. It was less than 2 years since I purchased the unit and it completely stopped cooling . I called LG Electronics service center (COMFORT) and the technician told me there was a leak in the unit and the reason quoted for it is copper wire that is expected to break. I do not believe that can be the case, since I purchased an identical unit from a different company (Samsung) for other room which is working fine. If something like this is expected to break I should have been made aware of it at the time of purchase, since getting it repaired every few months is expensive. I got it repaired on 28th October 2013, and had to pay RS 2640 (bill no. 01765) to get it fixed. Every time I call the LG store, all they are interested in is selling me a cotract. I called two other 3rd party technician to get their opinion as well and they confirmed that it is faulty piece and the wire should not break. Again on 07th June 2014 got it repaired for water leakage. And after less than an year of gas filling now again it has stopped cooling . This time technician told me that there was a leakage in the condenser and have quoted Rs 6000 for the same . After a thorough deliberation I had purchased the LG unit as I believed it to be a reliable company with good quality, and a company that cares for its customer. I am instead having to pay hefty repair charges for a unit that is 3 ½ year old and being constantly pushed to buy a contract. I have been given a warranty of only six months and also I am being told that this can keep on happening on ongoing basis and so a contract is a must. I am very disappointed with the way this situation has turned out and feel that I am being cheated and forced into a situation to buy a contract for a faulty unit. I request you to kindly look into the matter and fix this situation. I am hoping that we can work this out between us and you can retain trust of a customer who expects a certain quality from LG. I still believe that LG will remend the situation and I will not be forced to fight for my rights through consumer court. If you need any additional information please free to call me on my cell phone. Sincerely, Bhavin Shah [protected]