LG Electronics — Faulty Product (Refrigerator-LG Brand)

Address:

Gautam Buddh Nagar, Uttar Pradesh

Sir, This is regarding product refrigerator brand LG, The problem started from the day one, I purchased the refrigerator on 04.04.2010 from M/s Kay Dee Electronics (NOIDA-UP). When the person from LG visited for demonstration, it was observed that the door lock was not functioning since the lock & slot were mismatched completely. The person tried to resolve the issue but could not succeed. He finally told me that the service center people shall resolve the problem. After continuous follow up the person from service center came up with solution i.e “Prepared edge with knife to fit in the slot anyhow.”I was completely shocked with the way the LG people treated the event. Anyway I didn’t bother, as the lock has no utility for me. The problems did not come to a end, as I faced some more operational problem afterward, > After sometimes I realized that the cooling is not proper. I made a complaint to customer care on 08.07.2011 regarding the problem. The service center visited and rectified the problem with gas charging. I was little satisfied, as I didn’t have to pay any amount, being the product in the warranty period. > After few months of working the problem again came and I made a complaint on 10.10.2011 for the same. Again the problem got resolved by charging the gas again. I was sill satisfied as I didn’t have to pay any amount, being the product in the warranty period. With above both incidents I failed to understand that how many times the problem shall be faced even if it is in warranty period. The warrant period simply does not mean that the problem can be faced no. of times within warranty period. After few months of operation, it was again, I faced the same problem (i.e. Improper cooling). I made a complaint on 03.07.2013 vide ref. no. RNA[protected]. The person from LG visited the same and suggested the gas charging on chargeable basis as the product is out of warranty. I verbally put forth my above points and told that the this is third time that I am facing the same problem. I was told that this time the gas charging shall be done properly and you will not face problem anymore. Any how I got convinced by LG executive and the refrigerator taken to the workshop on 10/07/2013 for gas charging etc and I had to paid for that. Also on 24/09/2013, thermostat got replaced on chargeable basis. Again this time the same problem has come and I am unable to understand what to do.I could not think that with a renowned LG brand, how can I face such problem. With above I request to please look in to the matter and issue some suitable directive in this regard.