LG Electronics — faulty refrigerator and delay in service

Address:

Jabalpur, Madhya Pradesh, 482003

Dear sir/madam,

I have purchased lg's brand new 308l refrigerator model no. Gl-t322rasn on 24 october 2019, after 10-15 days the compressor starts making annoying noise, so we lodge the complaint in lg customer care helpline no. [protected] after this the service engineer visited my house and adjust the coil and compressor after that it works silently. Few days after the visit, noise again starts coming from the compressor and again we lodge the complaint but this time the service engineer said that your voltage is around 270v and we cannot do anything, while the label on refrigerator says it can work from 100v to 310v. On 3 december 2019 the compressor fails to maintain cooling and again we lodge the complaint and this time they said that we need to change the compressor and from 3 december 2019 to till now (14 december 2019) they didn't change the compressor, the best part is they are giving 10 years warranty on compressor which doesn't last 40 days and they also refused to exchange the refrigerator, from 11 days onwards they didn't solve my complaint, thanks to the winter season we somehow managed to keep our food products and dairy products fresh upto 1-2 days. I feel cheated by the brand and wanted to exchange this faulty refrigerator or want my refund. Please help!

The message i got on 3 december 2019:

Dear customer, your complain rnp[protected] is in process (Reason : pending for technical support.). For any support, call on[protected]