[Resolved]  LG Electronics — FM Not Working in Home Theatre

Address:

Gurgaon, Haryana

I bought a LG home theatre system worth Rs. 28, 000 from Croma in April 2014. The product was delivered to me the next day and installation happened on the same day. No demo was provided to me regarding the features and applications of the product. After 15 days o[censored]sing the product, I came to know that it even has FM as well. When I tried to listen to FM there was no signal. I called up LG care and lodged a complaint. The engineer visited next day and after inspecting the problem he said that he does not know how to resolve this and promised to bring his senior next day. But they did not turn up. I called up LG care again. An engineer came again and said that we need a long antenna cable to take it to the balcony. I said I will get the cable but you will have to come here and do the cabling. The engineer did not come again. I called up LG care again and one engineer called me and asked to arrange for a desktop antenna. I refused for that. For last 10 days, 5-6 engineers called me to ask about the problem but did not visit my home. Yesterday finally the service head of Gurgaon Sector 14 branch visited my home and inspected my product and said the product is ok but there is signal problem and we need to take the antenna to the room of my apartment. He said that my speakers are not mounted in a proper way which there engineers mounted. He asked me to get 70-80 feet of wire and said that they will help me install it. I received call from Sector 14 branch head today saying that FM is not their responsibility. My Question: 1. If FM on my mobile is working at the same place why not LG. That means there is some defect in the product. 2. LG does not have technically skilled service engineers. 3. Customer service within the warranty period that too for a premium product of the section. What I need: 1. Proper demo of the product showing me all applications and features 2. Engineer to fix my FM problem. I will get the wire only. 3. I do not need help but complete service to get my problem resolved Shehnaaz Rahman [protected]