[Resolved]  LG Electronics — fraudulent dealer

Address:16/1, 2nd Cross, Srinivasa Colony, Mission Road, Bangalore 560 027., Bangalore, Karnataka

I had registered at lg service center for repair of my washing machine. The complaint no. Cn[protected] was registered and a technician fixed an appoint the next day. He came and after inspection he said that both drain motor and sensor need to be replaced which would cost around 5, 800/- thinking that the washing machine is imported, the cost specified would be genuine, i asked him to proceed. He got the parts fixed.

However, the next day when i checked the price of the spare parts, i was shocked that he had charged exorbitantly.in the evening i wanted to clarify the same at their given address. To my surprise there's no such repair and service center with the name of bird view in that place. I called the land line and it was out of service. I called the mobile and the gentleman who spoke said that any company makes profit and since you agreed to the price nothing can be done.

He is providing repair services to lg and many customers who believe that he would be genuine are getting cheated like i have been cheated. He has no office, no gst registration and is running a fraudulent business.

A copy of his invoice is attached herewith for your perusal. I would request that he refund the extra amount charged and he should be blacklisted for cheating the public.
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Nov 22, 2019
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Oct 22, 2019
Updated by zayaf121
The dealer name is BIRD VIEW.
Verified Support
Oct 22, 2019
LG Electronics Customer Care's response
Dear Customer (zayaf121),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Complaint comments 

Comments

After calling the LG Customer Care, I got an SMS with Complaint No.CN[protected] with code 4001. Thereafter, I received a call from a Technician by name Tousif from Bird View who had this complaint number. After verifying the number I was convinced that I'm dealing with a genuine professional from LG and hence proceeded.

If this dealer Bird View is not authorized by LG, how did the technician get the complaint number on his mobile. Bird View has registered with LG and hence he got a call for repairs and servicing.

How do I share my contact details as I cannot disclose here.
I have every item from LG at home as I trust and believe in LG. However, my above complaint is still pending and wonder if LG Support Team will eventually resolve it. I can be reached on [protected]@gmail.com

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