LG Electronics — Google Nexus 5 mobile phone

Address:Thane, Maharashtra, 400601

I had purchased a LG Google Nexus 5 phone in December 2013. It cost me around INR 34, 000/-. My decision to buy such a expensive phone was because of the name brand name Google associated with it and the trust i had in LG and Korean products. I also encouraged my friend to buy the same too. I could have gone for any cheap Chinese phones that are available in the market but I desisted from the same.
I just would like to bring to your observation that even after spending so much on the phone, it has worked like a Chinese phone and currently it has stopped working. On getting it examined at a nearby LG authorized centre, they say that the motherboard needs to be replace and it will cost me around INR 8, 000/- for the same. If in 2 years the motherboard gives a problem, where is the quality maintained? I have not gone for the change and have taken my phone back.
It may not matter to your company, but I have decided that I will not be purchasing any such LG products in future because the workmanship of the product is not justified for the cost we are paying towards the same.
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LG Electronics customer support has been notified about the posted complaint.
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Dear Sir/Ma'am,

We are sorry for the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

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