LG Electronics — Harassment

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

[protected]
Dear sir/
Unfortunately, i am the owner of your double door refrigerator. around may (complaint number-rna[protected] dt[protected] i started having problem with the cooling. your technician came and initially checked it and said that everything was fine. after another 2-3 days when the cooling did not resume i had to complain again (rna[protected] dt 29-5-16) and this time i was asked to get the gas filled. thereafter my problem did not cease, now the panel kept showing error (‘er’) and the cooling was just minimal.
After lodging another complaint (rna[protected]dt 13-6-16) mr. sumit came and changed a part.
Still the ‘er’ was there so he came again after a new complaint (rna[protected] dt 27-6-16) and changed another part.
I had been paying money for all this all along and this entire process till here had taken almost a month, as after every complaint i had to wait for 3-4 days for your technician to appear.
Now the best part is still the ‘er’ was there and the cooling was pathetic. once again after making a new complaint this guy mr. sumit came again and said now he’ll have to call his senior as this was beyond him. now to call the senior chap i had to complain again. he appeared after 3-4 days and said the ‘pcb’ has to be changed (3500/-). i had been waiting for the pcb but after 4-5 days on 4.07.16. i was informed, that too on my initiative that it will only reach noida from pune on 10.07.16. by now my refrigerator is dead and i have been harassed and mentally traumatized by l. g’s in-considerate behavior. i finally had to talk to mr. manish gupta area service in charge, who said he’ll look into the matter. but i am sorry to say i am appalled by the callous attitude of your personnel.
Entire summer i have been without a refrigerator.
Let me tell you, you have forced me to react like this and if now too nothing is done about this problem immediately i will be forced to complain to the consumer forum.
I have been mislead, harassed and lied to about the state of affairs and i am now seething and wonder was it a sensible choice to have invested in a lg product?
Manoj agarwal