I am extremely disappointed with the service provided by LG Electronics India regarding my LG Water Purifier, which is covered under a valid Annual Maintenance Contract (AMC).
Customer Name: SNEHA R
AMC No: AMC[protected]_01
Order No:[protected]
Invoice No: INVMAD2516666
Escalation No: VCA[protected]
Reference No: RNP[protected]
Service Centre: ICON SOLUTION (IN[protected]S)
For more than 15 days, I have been continuously following up with LG Customer Care and the authorized service centre for AMC-related service. I have made numerous calls, interacted with more than six customer support representatives, raised multiple escalations, and even contacted the concerned manager. Despite all these efforts, no meaningful action has been taken.
LG has repeatedly sent standard messages stating that the issue is being worked on and that a resolution will be provided. However, there has been no actual service, no accountability, and no commitment to honour the AMC for which payment has already been made.
This delay has caused significant inconvenience and reflects a serious deficiency in customer service. As a customer who purchased an AMC in good faith, I expected timely maintenance and professional support. Instead, I have been forced to repeatedly chase LG for a basic service obligation.
I request LG Electronics India to immediately:
1. Complete the pending AMC service.
2. Provide a written explanation for the delay.
3. Take action against the service team responsible for the negligence.
4. Ensure that such service failures do not recur.
If the issue continues unresolved, I will be compelled to pursue the matter through the National Consumer Helpline (INGRAM) and other appropriate legal and consumer grievance forums.
I am highly dissatisfied with the response received from LG and urge the company to resolve this matter immediately.
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