Lg Electronics — instead of repairing my split lg ac they have spoiled it more and now they are reluctant to do

 
2 Reviews
BHU, ITI Karundhi road, Varanasi, Varanasi District, Uttar Pradesh, India
 sksms on May 22, 2019
1. I made a complaint on 29 apr 19 regarding my split lg indoor ac. Ticket no. Ccn-[protected] and rna no - rnp[protected]. My split inverter lg ac was mishandled/ ruined by incompetent technicians of service team varanasi (Mahmoorganj) which damaged/spoiled my ac i. E from a issue of small part 'discharge wire sensor' (Costing rs 250/-) to major part 'pcb' (Costing rs 5000/-). [as per lg service team job sheet only]

2. Various emails and calls in this regard has been made to lg india till to date, however, only computer generated replies or readymade reply is being sent to me. No proper repair/ resolution has been done till to date. [all the emails can be produced on demand]

3. Kindly do the needful.

Regards,

Sk singh
[protected]
Email: [email protected]

Complaint Status


[May 22, 2019] LG Electronics customer support has been notified about the posted complaint.
Verified Support
LG Electronics Customer Care's response, May 23, 2019
Dear Customer (sksms),

We regret the inconvenience caused to you. We have forwarded the details to the concerned team. We assure you that we will address your issue at the earliest.

Regards,
LG Customer Support Team
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I, Sumitava Roy had purchased a 1.5 ton LG AC(model number KSNQ18ENZA, AMLG INDOOR) from your shop whose order number was 03322/1920/00994.

Due to the unavailability of the order, it has been pin repetedly via mail and calls about the non deliver and install to the said locations on or wihin 3 days but no innitiatives has taken from so far.

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    Lg Electronics - instead of repairing my split lg ac they have spoiled it more and now they are reluctant to do