[Resolved] LG Electronics — invoice: saa[protected] free diwali extended warranty - 2 year warranty etc as per lg brochure is not given to me by croma

shivakumarsharma

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400053
Website:	NA

I booked a lg tv 65 uk 6360 on october 29, 2018 at croma andheri, mumbai 400053 by paying token amount of rs 1, 000/- and followed up with cheque payment by courier received by croma and billed as invoice: saa[protected] dated november 02, 2018.
The invoice clearly mentions gift lg 1 year extended warranty dated time stamp 03/11/2018 whereas lg brochure given to me by croma representative mr shrikant kamble mentioned / clearly states extended warranty - 2 years.
I was given to understand that lg has an inclusive one year comprehensive warranty and one year panel warranty in built with the purchase of the tv and the diwali offer is clearly an additional extended warranty - 2 years warranty my purchase of lg tv 65 uk 6360.
I feel croma has not passed on to me the free offer of additional extended warranty - 2 years warranty as mentioned in the diwali offer brochure.
2) also the brochure states ph1 worth rs 2990/= free on select models of smart tv.
3) also the brochure states jiofi device and data worth rs 3500/= free on select models of smart tv.
4) also the brochure states sound bar worth upto rs 29990/= free on select models o[censored]hd tv.

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Dec 29, 2018

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

LG Electronics Customer Care's response Dear Customer (shivakumarsharma),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

Nov 28, 2018

Updated by shivakumarsharma Dr Shivakumar R Sharma, Mob:[protected]; Email: [protected]@yahoo.co.in
Given below is my latest reply today to CROMAs email received yesterday.
Dear Mr Amit Godambe,

Thank you for your email.

I have reiterated earlier that the CROMA invoice SAA[protected] dated November 02, 2018 clearly mentions Gift LG 1 year extended warranty dated Time Stamp 03/11/2018 whereas LG brochure given to me by CROMA representative Mr Shrikant Kamble clearly states Extended Warranty - 2 years.

THE LG DIWALI BROCHURE CLEARLY STATES SPECIAL FESTIVE OFFER – HOME ENTERTAINMENT OFFERS - 2 YEAR EXTENDED WARRANTY IS ON 80CM (32) & ABOVE LED/UHD/OLED MODELS. THE WORD ‘EXTENDED’ IS MOST RELEVANT IN THIS CASE WHICH I HOPE CROMA ALSO UNDERSTANDS.

AS PER THE INVOICE, CROMA HAS GIVEN ME A GIFT OF LG 1 YEAR EXTENDED WARRANTY INSTEAD OF THE 2 YEAR EXTENDED WARRANTY OFFERED FREE BY LG AS PER THEIR BROCHURE.

CROMA HAS COMMITTED A CLEAR WRONGDOING BY NOT OFFERING ME THE ENTIRE FREE 2 YEAR EXTENDED WARRANTY OFFERED FREE BY LG AS PER THEIR BROCHURE AND PARTING WITH ONLY 1 YEAR EXTENDED WARRANTY.

INSTEAD OF CHARGING ME RS 5348/= CROMA IS LIABLE TO GIVE ME AND MUST CONSIDER GIVING ME THE 2 YEAR EXTENDED WARRANTY FREE IN ALL FAIRNESS. I HAVE ATTACHED THE CROMA INVOICE AS WELL AS THE LG OFFER WITH THIS EMAIL FOR YOUR PERUSAL AND FAIR CONSIDERATION.

Await reconsideration / action,

Dr Shivakumar R Sharma

On Tuesday, 27 November, 2018, 9:41:57 AM IST, Landmark SMA127 <[protected]@cromaretail.com> wrote:

Dear Dr Shivakumar,

As per our telephonic discussion dated 25th Nov self had shared the stand taken by the Croma inorder to settel your concerns, since LG is not in a position as of now to further resolve your queries still there is a mail sent by Mr Ashish Punjabi - Area Manager LG Mumbai .
Since Your purchased led comes with a 2years of warranty ( which is first year comprehensive and 2nd year panel ) from the manufacturer i.e.LG
Here Croma has taken a stand to offer you a Croma Extended Warranty for 1year at a 50% discount which will be INR 2641/- and if you wish to buy 2years of extended warranty the discount would be 25% and it will cost you at INR 5348/-
The above offer is only valid till 2Dec beyond which Croma will not be able to add the Extended Warranty for your Led .

Kindly feel free to get in touch with me for any clarification you may require .

Thanks&Regards

Amit S Godambe – Store Manager

Croma Retail Limited | A Tata Enterprise

Unit NO.2&3, Landmark,

Link Road, Andheri West

Mumbai-400053

Mob: [protected]