[Resolved] LG Electronics — kendrapara mechanic behavior towards customer is very rude and never provide the repair bill | |||
Dear team, I would like to inform you that one of your lg tv service boy named mr. Prasant samantaray belongs to kendrapara district assign for repair of led back light and suggested amount of rs.3800/- without any warranty but bill provided and another option given rs.3000 without bill with no warranty. I preferably choose rs.3000 and get repaired on dtd.30.01.2020. But on 28.03.2020 again same issue persist means picture not came. I called to the same mechanic but mechanic boy suggest ing for other issues and it will coast around rs.5000/- without bill. I request you please remove mr. Samantaray and appointment one trustworthy person to provide hassle free services to customers. I never want for cashbacks or any free service but for good selves of general public. No person should fall this type of fraud in near future. Lg is running with a brand name but after sells service is must else your branding value will hamper. If any clarification or evidence you may contact me [protected]. Was this information helpful? | |||
Jun 7, 2020 Complaint marked as Resolved Complain still not resolved. Only voice call conference with the mechanic and LG service authorised person made. Please redress the complain and refund my price and penalty charges towards fraud, harassment and customer misguiding. LG Electronics customer support has been notified about the posted complaint. Verified Support May 15, 2020 LG Electronics Customer Care's response Dear Customer (Bkmahali ), We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team | |||
 2 Comments | |||
Comments
Dear team,
On sample checking and tele confirmation with the mechanic (Mr Prasant Samantaray) and his authorised dealer (Mr Anup Babu, Jagatsingpur, Odisha) he has been replaced the duplicate LED light that has been purchased by him from the open market. It's not a genuine LG product. Thats the only reason not to provide the LG service bill and misguided me. Now he has been agree to repair at free of cost. But I would not like to repair. Please arrange to return my price rs.3000/- and additional penalty rs.2000/- towards fraud, harassment and misguiding.
On sample checking and tele confirmation with the mechanic (Mr Prasant Samantaray) and his authorised dealer (Mr Anup Babu, Jagatsingpur, Odisha) he has been replaced the duplicate LED light that has been purchased by him from the open market. It's not a genuine LG product. Thats the only reason not to provide the LG service bill and misguided me. Now he has been agree to repair at free of cost. But I would not like to repair. Please arrange to return my price rs.3000/- and additional penalty rs.2000/- towards fraud, harassment and misguiding.
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I have purchased a new Sony LED TV and all the LG brand appliances including my home and relatives must be replaced in coming days. Please find my contact details below.
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Email- [protected]@rediffmail.com
Thank you LG team to serve me 5yrs