LG Electronics — LED smart TV

Address:	400705
Website:	Lgtv

I had purchased LG LED 42LV5500-42" - a so called smart TV from m/s Kohinoor Televideo Pvt Ltd vide invoice no. VAS/304140 ft 03/09/2011 at a price of Rs. 55, 000/-. After selling and installing I was told that I will have to buy a few more supporting items worth about 15, 000 to 20, 000 to make it work as 'smart tv'. The TV stopped working recently. I called LG service centre who deputed a technician Mr. Jayesh. He inspected, tested and declared that the mother board is out of order and needs to be replaced. After talking to his superiors he said that they don't have this mother board in stock but will check with Noida manufacturing facility and inform us. After a few days I got a call from LG service centre that this model is now outdated hence parts are not available. I was however asked to visit the service centre and produce the original invoice to assess the discount they would offer on buying new LG TV. Today I received call from LG service centre offering a discount (as assessed by their HO) of Rs. 8, 250/- a ridiculously low amount. It is very bad strategy on the part of LG to promote/boost sales of their products by declaring products 'obsolete' in such short duration and forcing poor consumers to shelve out huge sums for 'inferior' products. This is a very serious matter/issue which authorities must look into seriously for taking customers for a 'ride'. Please do take up the matter at the highest level. F. M. Faquih Copies to : 1. MRTP Commission, Delhi 2. Consumer Guidance Society, Mumbai 3. Jago Grahak Jago 4. News papers and tv channels