[Resolved]  LG Electronics — Lg 3d tv worst tv's ever and pathetic customer service

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Chennai, Tamil Nadu

Hi, I purchased LG 3d LED TV on 28-Mar-2014 from LG best shop, the TV is a clear FLOP for displaying 3D content. There is doubleness in the images that the TV produce. Having a dynamic MCI of 100 Hz for a 3D tv is a FLOP. Time and again I have raised my concern to LG customer care but of no use (RNA[protected] and RNA[protected] they have clearly accepted that, it is no issue with the TV and the TV can only produce ghosty 3D images or 3D images with crosstalk (we can see a transparent 3D image after the original image), if such is the case why such a 3D tv is being sold to customers, atleast the customers should have been educated about this before buying. You are trying to sell OLD GENERATION 3D tv's to the customers and thinking that customers are dumb.

I went to LG best shop and saw the difference between 400hz TV and 100Hz TV the difference was significant and the problem did not occur in the 400hz TV. Our eye is getting strain when constantly seeing these doubled 3D images.

Worst part is that the customer care executive said that the problem will not occur when we see from 3D blue ray player and problem will occur only when seeing from USB content. So do need to spend another 10000 for buying blue ray player ? and if I had bought that and still it existed (which obviously will exist since it is a 100HZ TV) will he refund the amount ? The 400HZ had absolutely no problem when displaying 3D from usb content. His number is [protected] (hope his name is Vishnu).

All I would require is to pay that extra money in exchange of my TV and get the model that has 400HZ. I had bought products from LG previously worth rupees 2Lakhs in LG brand shop in last 3 months, now if this is how the support given to customers from LG service, I would prefer not to buy any product from LG in future and see to that everyone is educated in social networking before buying a product from LG.

LATER A SENIOR EXECUTIVE CAME AND CHECKED THE TV AND FOUND THE SAME ISSUE THAT CANNOT BE CORRECTED. HE SAID HE WILL SEND A MAIL AND KEEP UPDATED. NOW HE IS NOT PICKING UP THE CALL AND NO UPDATES FOR LAST ONE WEEK.