LG Electronics — lg 42 inch led tv - poor design - no proper support from lg

Address:

Coimbatore, Tamil Nadu

I bought the lg 32 in led tv (Model: 32lb563b) 2 years back through flipkart. Few weeks back, all of a sudden three white spots of one rupee size started appearing vertically at the left most side of the tv.

I googled about it and found some forum that discussed exactly the same problem that i was facing. Looks like it is a common problem in lb series of lg tv that introduced a new technology. Some glass type material covering the led is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of lb series tvs.

Then, i called the lg customer care and explained them about the problem and the solution discussed in the forum. I told them that this seems to be some common problem that occurs in lb series so there should be some fix available in your records and requested them for the approximate cost for fixing this issue. They said that they haven't heard such error so they are not sure how much it would cost and only the technician can come and have a look and asking rs.1000 for just one visit.

Can we legally do something since there is a known design issue in a particular series of model with usage of substandard material and the lg support team is trying to loot money from customers with wrong diagnosis. They would have addressed many similar issues and he would know that it is not a major issue. Instead of fixing it with less cost, why the lg support is creating panic among customers.