[Resolved] LG Electronics — Lg Ac order cancel | |||
To buy LG AC order, I went to Iqbal Radios at Main Bazar, Guru Har Sahai, Punjab Payment was to be made via Credit Card I gave the credit card to dealer for one time payment but the emi was generated. I gave him the authorization to do one time payment but he used the card for emi generation. The shopkeeper said the AC's price is ₹40, 500. He will make a payment of ₹41, 500 because ₹1000 are swipe charges but that swipe charges will be refunded. After that 5% of ₹41, 500 will be returned as cashback by deducting it from ₹40, 500. ₹40, 500 - ₹2075 = ₹38, 425. The AC would cost me ₹38, 425. These discounts are available only on emi however he gave me no information about that. He said you will get discounts if you make payment via Credit Card. He too have not acquired my consent for generation of emi. I came to know once it was generated. After generation of emi, I asked the reason for the same. He told not to worry as the AC would still cost me ₹38, 425 as all the discounts will come out from ₹41, 500 but I was not happy with emi. I had to leave as I was in hurry. When returned home, I read the transaction slip from which I came to know that he lied and there is interest of 13% on emi and that interest can be refunded and the swipe charges will not be refunded. As per the slip, The AC is costing me ₹39, 423.17 ( with emi ) contrary to his claim of ₹38, 425. Without emi, it is costing me even more than ₹39, 423.17 I have requested repeatedly after that to cancel the order or cancel the transaction but he is refusing to do so. As the transaction is a fraud and the consent was not obtained, for that reason, I am requesting you to cancel the order or contact the dealer to cancel my order. Transaction was done on 12 June at about 8:46 PM. I have requested the dealer to cancel my order at about 9:00 AM on June 13. Since then, I am repeatedly asking him to do so. Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved LG Electronics customer support has been notified about the posted complaint. Verified Support Jun 19, 2021 LG Electronics Customer Care's response Dear Customer, Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern. Regards, LG Customer Support Team Verified Support Jun 23, 2021 LG Electronics Customer Care's response Hey, thank you for sharing your email ID. Our concerned team will get in touch with you.
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