[Resolved]  LG Electronics — Lg AC service

Address:Vgp Selva nager, velachery

872 ( RNP)
Worst customer service .
Most of the product purchased in ac .But the customer service is pathetic now .
I bought lg inverter ac just two and a half years ago and it was the top end in the segment . Usage was frequent in summer
(Four-five months) and moderate during the rest of the year.

All fine until 2 years and suddenly ac was not throwing cool air anymore. complaint registered in LG customer service
LG technician visited in chennai and said they need to inspect the product in their warehouse gas refill. They took both the units for inspection and under pressure checks they found the coil issue and said the replacement would be 16 k

With moderate usage and within two years the condenser coil started issue . Now why would i go for a high-end lg a/c with a low-quality coil .when i can have other brands which are very cheaper than this. Voltas five-star ac bought at the same time at 26k working fine at home.
I should have gone for a copper condenser or some other brand with a quality coil. It looks like lg is doing a scam to loot its own customers. I am not the only one check out others pointing out the same issues from lg air conditioner coils

I hope lg will look into this issue and resolve my issue at the earliest.
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Aug 2, 2022
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2022
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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