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LG Electronics — LG Defective AC provided with broken Tray from Day1

We purchased LG AC from croma electronics on 5th July 2021, it was installed on 6th July 2021. On using it at night of 6th July, water started leaking inside room. We raised a complaint, the technician visited and told that it must be moisture problem. Again same issue happened on night of 7th July, we again raised a complaint, technician visited and informed that outlet pipe was getting coiled, hence he cut some portion of the pipe and told problem is resolved now. We did not use AC for 20 days and again we used at night of 23rd August. Same problem happened again, we raised a complaint, complaint id RNP[protected], this time the technician visited and said Inlet tray is broken.
On all the 3 occasions, problem was same - water leakage inside room. This is happening from day 1, hence we are demanding complete replacement of the product to which service center and LG team is denying. They are giving replacement of just a tray.

On escalating to customer service, they made us wait for 3 weeks stating they are following up, later on closed the case. On reverting on same email they opened up a new ticket and again kept us on wait.

It seems that LG electronics is selling defective products and on complaining they are just replacing the defective parts. Had the tray would have been broken after 1 month we would have taken tray as replacement, but since it is broken from Day1, we are demanding complete replacement of product. we feel it is a fair ask.

Kindly let us know if complete replacement is provided or not or else we can take it up to legal forum via an advocate.
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LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 28, 2021
LG Electronics Customer Care's response
Dear Customer,

We understand how inconvenient this could be and sincerely apologize for the same. We have made a note of your complaint number. Our concerned team will get in touch with you.

Regards,
LG Customer Support Team
Aug 28, 2021
Updated by Sneha Pingle
Sure. But we want a complete replacement of the product and not just the broken part.
Hope the same is conveyed
Sep 06, 2021
Updated by Sneha Pingle
Its been more than a week now, but there is no update yet from branch or any other official from LG.
Earlier also there was no resolution provided by LG Mumbai branch
Sep 09, 2021
Updated by Sneha Pingle
Anyone from LG support checking on my issue ?
Nov 15, 2021
Updated by Sneha Pingle
got updated warranty for this issue
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Sure. But we want a complete replacement of the product and not just the broken part

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