[Resolved]  LG Electronics — lg defrost fridge

Address:

411006

Dear Sir

I had made a complaint to your call center on 7 Sep 2018 regarding the failure of Defrost in my REFRIGERATOR GL-528 GSX5(SV).

Your Mechanic had come and on inspection told me that the Heater Plate in the Refrigerator had failed. He said the Company would not do anything about it. He volunteered to install a Plate privately, which I refused.

I had to go abroad, hence did not pursue the matter till my return in the first week of Nov 2018. I again lodged a Complaint with you on 08 Nov 2018.

Your Rep checked it again and gave the same diagnosis. He said he would talk to his superiors, and that I will get a phone call in this regard. Two weeks on, I received no call from you.

I, therefore, again called your Call Center on 21 Nov 18. I was told that the concerned part was not being manufactured now, and as such I will have to go for a private arrangement. I insisted that I would like to speak to their superiors. I was given the contact No of the Service Manager Pune, and asked to speak to him.

I spoke to Shri Sagar, the Service Manager, in this regard. Mr Sagar explained that the Company assures Frost Free till 5 Years. After that one has to go for private replacement. On my insistence regarding Company's Warranty in this regard, he assured me that he will escalate the matter.

Prior to this I had a Samsung Refrigerator which worked for me for 14 years perfectly well. It appears to me that LG Refrigerator does not work for the full Warranty period.

I wish to emphasise that I had purchased a Frost Fee Refrigerator. The Company had advertised that it has a 10 year Warranty. The Company cannot now say that the Frost Free will work only for 5 years. If that was the case I should have been informed at the outset before I purchased your product.

Since your Refrigerator has failed to be Frost Free I request that the complete machine may please be replaced in the best traditions of the LG.

I am sure the Company will not force me to take Legal and other actions in the matter.

Thanking you
COL YOGESH SHARMA