LG Electronics — lg electronics white spots on lg led tv - poor customer service

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Hyderabad, Andhra Pradesh, 500034

Lg electronics — white spots on lg led tv - poor design and poor customer service


I bought the lg 42 in led tv (Model: 42lb561t) 2 years back through. Few weeks back, all of a sudden white spots of one rupee size started appearing vertically

I googled about it and found some forum that discussed exactly the same problem that i was facing. Looks like it is a common problem in lb series of lg tv that introduced a new technology. Some glass type material covering the led is falling down and that creates a bright white sport on the screen. This is happening due to the poor design of lb series tvs.

Then, i called the lg customer care and explained them about the problem and the solution discussed in the forum. I told them that this seems to be some common problem that occurs in lb series so there should be some fix available in your records and requested them for the approximate cost for fixing this issue.

The lg technician came in few hours and had a look at the tv screen and checked the ports. Without opening the tv, just by looking outside itself, he said the led strip is gone and needs to be replaced completely. He said, it would cost 8000 plus service charges etc.. He charged me rs.550 for this visit.

I sincerely telling don't buy the lg tv's as the problem cannot be rectified by lg support with less cost as it has manufacturing problems.

My email id : ds. [protected]@gmail.com

The complaint here is,

1) poor support: if it is common problem due to poor design, why lg customer care is not aware of it and support the customer with right solution.?

2) poor design: if there is a known design issue in a particular series of model with usage of substandard material, why can't lg provide free of service?

3) poor diagnosis: why the lg support technician is trying to loot money from customers with wrong diagnosis? He would have addressed many similar issues and he would know that it is not a major issue. Instead of fixing it with less cost, why the lg support is creating panic among customers and trying to charge them more?