[Resolved]  LG Electronics — lg g4 smart phone

I bought an lg g4 smart phone about 3 years ago. I was completely satisfied with the product, but some days ago my phone suddenly froze and turned off. I took it to many repair shops and unfortunately i heard alotof of bad rumours about this phone. They all told me it couldn't be fixed and it was dead forever. They said it would happen to all g3 and g4 phones and i can only call lg costumer service for the issue. I bought my phone in iran and now i live in turkey. Therefore i called lg costumer service in turkey and they refused to help me and told me i must call iran's costumer service. Then i called that of iran and they were not helpful either!!! I have always been using many electronic products from lg company and i also recommended them to people, but now i am totally disappointed. I have to buy a new phone urgently and both iran and turkey are experiencing economical crises, and due to that the prices of the phones increased drastically.
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Nov 28, 2018
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
LG Electronics Customer Care's response
Dear Customer (Eliqa),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Nov 03, 2018
Updated by Eliqa
Thanks a lot. My phone number is [protected] and my email address is elham.saed.ir @gmail.com
Nov 10, 2018
Updated by Eliqa
Dear Sir/Mam
I sent you my contact information as you asked for one week ago. I have not received any response yet. How long should I wait? I have no smart phone at the moment and I am just waiting for your response. Please inform me if nothing is going to be done. I need to decide to buy a new phone of course from a different brand.
Regards.
Complaint comments 

Comments

Dear Sir/Mam

I sent you my contact information as you asked for one week ago, but I still have not got an answer!!!

I do not have a smart phone at the moment and I am just waiting for your answer to see if there is any way to help

me. I would like to know if there is no chance then I have to consider buying a new phone.

I will appreciate my informing me soon.

Best regards

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