LG Electronics — Lg led TV is not working

Address:	Pune, Maharashtra, 411014
Website:	www.lg.com/in

I am a great fan and lover of lg products since long time now. i have purchased led tv back in 2012 by investing rs. 50, 000 and also purchased another led tv of rs. 100, 000 for my family member in 2014. being strong beliver in quality of the product i was quite satisfied over the years. i have also refered and encouraged my friends to go for lg products. many of my friends already purchased led along with me.

Last week, we turned on the tv and... nothing.

We can see that it's getting power and that it's coming on, but there is no image. i can see a faint glow from the screen, which slowly starts to fade after a couple of seconds. from what i have read, it looks like the backlight has gone.

I know the tv is close to 4 years old, but this isn't something i would expect to be a problem after such a short period of time. i've tried all the basic troubleshooting (completely unplugged the tv and all connecting cables, then tried to turn it back on; tried connecting it in other sockets, in the living room and other rooms) and still no joy.

What can you do to help?

Kind regards,