LG Electronics — LG Nexus 5 restart issue

Address:

Pune, Maharashtra

Hello sir/madam, This complaint is in regard for my LG Nexus 5 that I bought on December 12, 2013. You see, I had received the lollipop update few weeks back and after the subsequent 5.0.1 update, I noticed anomalies in my phone functionality. It was switching off on its own. I tried deleting the cache memory and things worked fine for sometime but then on December 24, 2014 at around 2pm it switched off again automatically and did not restart even after numerous attempts. I let it be for some time and then tried again but still the same. I then kept my phone on charge, it only flashed the Google screen but it did not restart even after sufficient charging. Since Christmas was a holiday I went to the LG service centre, the one near Thermax chowk, Sambhaji Nagar, Pune on December 26, 2014. They took my phone and said that the engineer will call me. The said engineer, Mr. Arshad called me eventually and informed that the motherboard has to be replaced and since my phone was not on warranty anymore it will cost me around Rs 12, 600. I researched the net and was shocked to learn that this was an issue with the 5.0.1 update. I called Mr. Arshad back and said that since this problem with my phone was because of the faulty update why should I pay the money. He said that it does not matter and the money had to be paid by me. I asked if there was any alternative he said that replacing the motherboard was the only way. I even asked him could he please consider my phone in warranty as it was only 14 days since my warranty had expired. He said to take this matter to his superiors. Sir/Madam I would like to tell you all that I just love my LG Nexus 5 and have taken extreme care of it since the past year. I was saving money to buy LG Nexus 6 for my mother on her birthday in March. But after this incident I am having second thoughts. I would request you to kindly allow my phone to be repaired under warranty or get it replaced so that I do not have to pay for a mistake that did not happen from my end. Archit