[Resolved] LG Electronics — Lg nexus 5x

Rohit Balasubramani

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 603
Website:	www.lg.com/in/mobile-phones

My mobile the(Nexus 5x) has gotten into a boot loop.This is one issue which is pretty common in the Nexuses as i had also refered it in the internet. When i went ahead and checked on the internet i heard that there are refunds being offered with ppl facing this issue, sadly this is only in the US .Now when i visit a service center (LG mobiles) i am being told that my motherboard has to be changed which would cost me around 10k(INR) (because my phone is not under warranty)but still the ppl in the store are not pretty sure if the phone would be facing the same issue after the replacement .Please help me out here, would be delighted if i get a permanant solution for this.Changing the motherboard would'nt be an issue if i get a permanant fix after that.Please help me out

PS.The device is about a year and 3 months old as of now it has not been rooted as well

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Mar 2, 2017

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2017

LG Electronics Customer Care's response Dear Sir (Rohit Balasubramani),

We are extremely sorry to hear about your experience. Kindly share your complaint number & mobile number so that we can resolve your issue on priority.

Regards,
LG India