[Resolved] LG Electronics — LG should not cheat customer by selling products which LG itself fails to repair

Umeshbaru

Apr 3, 2022

Address:

Umesh Baru, Jammu, J&K.

My Side by Side refrigerator got technical issue on 26.02.2022 and since then (as on date 03.04.2022) LG India Service team has completely failed to settle the issue (cooling problem), which clearly indicates the efficiency of LG Service team. Moreover since then I have forwarded the matter time and again to the National Service Head and CEO LG India office but nothing favourable has been done from their end, too, which also shows the ability, capability and efficiency of CEO LG India office.
LG ethically should not sell such products to the customers which LG itself can not repair..

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May 9, 2022

Complaint marked as Resolved

LG Electronics customer support has been notified about the posted complaint.

Apr 03, 2022

Updated by Umeshbaru Issue still unresolved bcz online complaint mechanism of LG is total failure, as the complaint made by a customer is directly forwarded online to the area service centre without looking into the gravity of the complaint by the CEO ofc, due to which customer voice does not reach highest authority in LG CEO ofc.

Verified Support

Apr 08, 2022

LG Electronics Customer Care's response Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team