LG Electronics — Lg split air conditioner

Address:	Patna, Bihar, 800001
Website:	Consumer Affairs

I purchase a new lg 5 star split ac at a cost of rs.36000/- from sangeeta electronics, patna on 02.06.2016. The vendor stated me that it has 4 years warranty and you are free from any grievance and enjoy ac. Within a year the ac giving problem of non-cooling. I made a online complaint no. Rnp[protected] dated 29.03.2017 and a lg man come next day and inspect the ac and said no problem of cooling though it was very less cooling. After a month indoor system is giving smell again i lodged complain no. Rnp[protected] dated 26.05.2017 but no one turn up to inspect the ac. Again i sent a email for non-attending it was conveyed that your complaint has been transferred to another jurisdiction. Any how a man come and inspect the ac and told that there is leakage of gas from evaporator and remove the indoor from the wall and moved for return. I told him to repair he said that it is not his duty it will be repaired by replacing the evaporator at the workshop with cost which comes to rs.[protected]/- (Change of evaporator, charging of gas, service charge and transportation of ac to workshop and back) as lg gives warranty for compressor only and leakage of gas is not covered under warranty.

I was completed shocked to know the performance of lg electronics. Last year i expend approx. Rs.45000/- (Rs.36000/- for ac+3500 for stablizer + rs.1000 for fitting brackets, +2000 installation charge+ 2500 for wiring + charge of electrician). All this goes wastage within a year due to worst product of lg electronics.

I am the badly sufferer so i suggest to other customers not to purchase any lg products and keep away himself from this company as its slogan is good but performance is very bad.

I am also filled a separate grievance on jago grahak jogo i. E. National portal o[censored]nder the ministry of consumer affairs, government of india for misleading the consumers.