[Resolved]  LG Electronics — lg split air conditioner compressor issue — request for compressor replacement

Address:Rampally, Hyderabad, Telangana, 501301

Respected consumer compliant team,

We have purchased lg split ac (1.5 ton) in jun-2014 in hyderabad, it is said that compressor is having 5 year replacement warranty. But after lg ac team checking it, now they are saying that you do not have 5 year warranty and cannot replace it.

I am much worried that 5 year is going to complete by june-2019.

In this regard, i request you kindly take up this with lg and do the justice

Regards,
Bhaskar.
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May 6, 2019
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2019
LG Electronics Customer Care's response
Dear Customer (Bhaskar.1erp),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
Apr 06, 2019
Updated by Bhaskar.1erp
Thank you LG Team for quick response.
Please find attachment for the Bill and Model Number of the AC.

By Referring above, we have already raised couple of complaints in the past 4 years.
The latest one is since 1 month and one of your Manager (from Hyderabad ) is very much of aware of this complaint.

Kindly track the required details with the Model # in the attachment and do the needful soon.

Regards,
Bhaskar.

Apr 08, 2019
Updated by Bhaskar.1erp
Hello LG Team,
I have given all the details and waiting for your response.

Truly, we are very much worried about all these delays in addressing the issue and it is happening since 4 year .

We hope, it should be fixed within the given warranty period.

Thanks & Regards,
Bhaskar.
Apr 10, 2019
Updated by Bhaskar.1erp
LG Team,

For your Reference our Complaint number with you is : RNP[protected]
Believe you take up this ASAP

Thanks & Regards,
Bhaskar.
Complaint comments 

Comments

Thank you LG Team for quick response.
Please find attachment for the Bill and Model Number of the AC.

By Referring above, we have already raised couple of complaints in the past 4 years.
The latest one is since 1 month and one of your Manager (from Hyderabad ) is very much of aware of this complaint.

Kindly track the required details with the Model # in the attachment and do the needful soon.

Regards,
Bhaskar.

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