[Resolved]  LG Electronics — LG TV - Motherboard

Address:

560067

We bought LG TV - Model - 47LW6500 in 2011. The Manufactured date of the TV is July 2011.

On 31/03/17, I raised a complaint wrt to my TV .
Request Number : CNP[protected] .
The technician visited and said the mother board is gone. He informed that the board is unavailable.

On 1st Apr, I again raised my inquiry with the above complaint copy.

Received Date : 01/04/2017 22:47 27
The type of inquiry : Parts or Accessories

"Can I know when it will be available and when can I expect the replacement. Requesting to speed up the process as it is holidays time. Attached is the complaint copy. "

I didn't receive any call. So I proactively called the Helpdesk. They gave me 2 no.s in Bangalore region, with whom I should be Enquiring about Mother Board. I got the same answer from them as well. They were also suggesting me to sell the TV as I get 15% discount as still 6 years is not up (provided I have invoice).

As, it didn't solve my issue. I asked the next escalation person. I was provided the email id. "[protected]@gmail.com". It is 3 days that I have sent email to them and no response till now.

My only concern or issue is, if a company like LG says mother board manufacturing for the said model is stopped (for less than 6 years of manufacturing date), then can I rethink to invest in LG. The TV cost was around 1.5 Lakhs. So where is the value for our investment.

My suggestion would be, spare parts support should be there for atleast 10 years. For Small articles like Washing Machine, Microwave most of the companies give spare part support till 10 years.

I didn't have any complaint with TV till now. But on customer request you should be giving the spare part, though you may take certain amount of time.