LG Electronics — lg tv screen broken itself

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	www.lg.com

Hi,

I am using LG Television of 43 inches and on one day its screen get damage by itself when it was running. for this issue i raise a complaint coz my product is in warranty.
Complaint number: RNP[protected]. From LG representative i got a call her name is Krishna from Customer care. She listen to me and after so much discussion she said she can not help me coz its broken and close my call without my confirmations.

I want to know as a user of 37000 Rs Television we are lying of it screen is of metal which can not be broken itself. In india screen quality of LG TV is very cheap.

I want to do complaint against Krishna because she close my call without my confirmation. I told her many time screen was not broken by me it will be broken itself but she refuse my issue and close that call.
Quality of LG TV screen is very poor if after use of 3-4 hr continues it can break then it can blast also.

I have a concern as a user of LG:

1st Ponint: is this is the quality of product LG is proving in india which is breaking itself.

2nd Point how a customer care Representative Krishna from ghaziabad region can close my call without my confirmations.

As a global electronic product company did customer has to face quality and service issue.

please look into it.

If you are not handling it properfly i will raise it to the quality team of Korea.