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[Resolved]  LG Electronics — Microwave 42 Liters stops working in 10 months; Customer service is most unhelpful

Dear Ashok,
I have a 42 liters LG Microwave ordered via Amazon Oct 2020 last year. Three days ago it stopped working.
Ref: (LG 42 L Solo Microwave Oven (MS4295DIS, Black, With
Starter Kit) | B079T5S9KQ ( B079T5S9KQ )
HSN:8414)

Despite having complained same day, LG repair service agency at Haldwani i.e. Megha Services, have been most unhelpful. The technicians blame each other for not getting any information on the complaint, or that I am too far from where they are. Haldwani is less than 25 Kms from my place.

Additionally, Ms Kavita Pundir, who is LG customer service employee stationed in Dehradun is not being any help at all, and is refusing to pick up my calls.

Finally, yesterday, a technician visited, and said the touch panel etc. needs replacement. While it is unbelievable how a brand like LG can have such a critical part breakdown in less than a year, it is the lackadaisical attitude of the service staff, Ms. Kavita Pundir, and the no-one cares attitude that is really causing me untold anger. Yesterday and today, the LG repair service agency has been giving me the same story i.e. a few days before the part is delivered.

Requesting you to take this into cognisance and expedite the repair job at the earliest.

Regards
B. K. Shukla
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Sep 29, 2021
Complaint marked as Resolved 
LG Electronics customer support has been notified about the posted complaint.
Verified Support
Aug 23, 2021
LG Electronics Customer Care's response
Dear Customer,

Sorry to know that your experience with us was not a pleasant one. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team
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