[Resolved]  LG Electronics — missing accessory of lg home theatre

I had purchased, lg home theatre, model sj 5 from dealer m/s rahul electronics pvt ltd located at kasturba road, opp. Hotel greens, borivali east, mumbai - 400066. Telephone no [protected]/05.

The tax invoice no is 508-boe dt. 21.12.2017.

The said lg sound bar was received without installation plate. The lg technician who had come to install the sound bar opened the sealed box for installation but could not install as installation plate was not in the box.

I called up lg customer care dept [protected] but was directed to service centre number [protected] but they said they cannot help as they do not have sound bar installation plates. I again called up, customer care dept and i was asked to dial [protected] of synergy services, andheri. But on dialling it gave message that the number is incorrect. Again i got in touch with customer care dept, and i was given number [protected] of supervisor of synergy services mr prashant gaikwad. But upon dialling i was told that they are not into lg service and it's wrong number.

I called up again customer care dept and narrated that none of the contact numbers given by them is of any help. I was then told that i should contact dealer rahul electronics, borivali (East), from whom i had purchased lg home theater (Soundbar). I am chasing rahul electronics but they are not responding and only giving false promises. I also posted complaint on their facebook link but till date the sound bar is not installed.

I don't understand why lg is not registering my complaint for missing accessory and providing me installation plate to complete proper installation of the sound bar.

Lg should immediately send technician with installation plate and complete the installation.