LG Electronics — nexus 5x bootloop. motherboard replacement costs more than rs. 10000

Address:

Ranga Reddy, Andhra Pradesh, 500088

Hello,

Incident date: 04-aug-2017
Contacted service center: 07-aug-2017

Couple of days ago my nexus 5x which i bought last year started rebooting and does not turn on. I called google to check for any software issues but they responded asking me to check with lg. I went to the service center and they mentioned that it is a hardware problem (Surprisingly in less than 2 minutes). I am now being asked to pay more than 10, 000 for the replacement as my warranty expired last month. When i checked the existing complaints i see that there are many users who have been affected in last 2-3 months. Service center did not have an answer on why my mother board has crashed. This is a serious concern and mobile phones are not supposed to break exactly in days after warranty end. Cost of hardware replacement is too high.

Hope company holds up some responsibility and consumers are not charged thousands for service.

Thanks.