[Resolved]  LG Electronics — Nexus 5X motherboard defect

Website:

www.lg.com/in

My Nexus 5X phone is not getting switched on. On 27th Feb 2017 night, It froze while using an application and after that restarted automatically many times.
When I got my phone checked at LG service center on 28th Feb 2017 morning and CC executive told me that this is some motherboard defect.
it is only 1 year and 1 week that I have bought this phone. And Motherboard issue is not something due to my miss-handling of phone. It is a handset's manufacturing problem.

LG service center asked me to pay Rs.11800 for changing the motherboard. Also he told me that this part is not currently with them and it will take at least 2-3 days to come.
This is most unfair. This is not what you expect from Google brand. When I am spending so much for this phone, I expect a good service.

I have bought this phone from HongKong on 21st Feb 2016 with the bill. Why my phone is not being replaced/free service if there is any motherboard issue detected???

I expect if there is any handset issue, it should be taken care of, by the company.

When I submitted the service request online. I got this reply :

Dear Customer,
The Warranty & Offers of the device covers only in the country from where its have been purchased & made to import by LG officially.
This terms & conditions comes under the LG policies.

The Smartphone used to have different variants w.r.t countries like H791 in India & H798 in Hong Kong etc. So the two have different network bands & hence carries some difference in hardware specification thereby the device parts (having some significant difference) are available where the device have been released in their respective country which ultimately indicates that it requires to have such hardware related service where it have been available/launched only.
So user have to opt for support from the Purchasing country only in order to avoid any trials on another country in case of a any hardware issues.

Earnestly soliciting your patronage and assuring you of our valuable services at all times.

Thanks and Regards
LG Service

I am not satisfied with this reason. If this would have been any other issue other than hardware defect from company itself, than probably I would have agreed to pay. But this is your manufacturing defect and not any other issue. So in this case it doesn't matter that from where i bought the phone.

Also, you are saying that there is a difference in hardware specification thereby the device parts are available where the device have been released in their respective country. Then how the LG Service center in India is saying that they can replace the motherboard if I am ready to pay. If the part is available only in HK then how can he replace it India??
Worst service and reasoning given by any brand. I would like to ask for complete refund of the cost of the phone if you are not able to provide satisfactory service.