[Resolved]  LG Electronics — NO Response from LG Customer service : [protected]@lgindia.com from last 2 weeks : Urg attent needed

Address:

Mumbai City, Maharashtra

We have written 2 mails to LG Customer Service first once on 21st july from [protected]@yahoo.co.in But till now no response. The Nature of defect in our Refrigerator is quite serious and can damage our house property if not addressed on time, we have been following up with LG customer care since last 2-3 months. Still no satisfactory revert from LG India. Expect some response from this platfom, please find below the complaint sent to [protected]@lgindia.com from my email id : [protected]@yahoo.co.in. :::: Dear Sir, We have purchased LG Refrigerator (Model No: GL335VV5) Silver from Vijay Sales Borivali on 26th October 2011 via Sales Invoice no. 06-BR10-11SIAOUF 714 & Order No. 06-BR10-11SO3334 We have been facing problems with the refrigerator in regards to swelling of wall behind the vegetable box, due to which the Fridge Door couldn't be closed properly. We filed a complaint with LG Customer Care. no. RMA[protected] Few days later Mr. Raj from N.H Services came, he found out that the reason for swelling of the wall that behind the vegetable box was storage of water in the back body. He informed that this is the manufacturing default, because of which the water is seeping in to back wall, and he took photographs of the same. He told that due to manufacturing defect water is getting stored in back body. He told that he will be forwarding our complaint for replacement of the machine. After that, we called NH services and spoke to Mr. Sunil Watwal, he confirmed that they have forwarded the complaint to the company and we will get the new machine with in 15 days. After 15 days we spoke with Mr. Sunil and he confirmed that they are still following up on the complaint and have re-forwarded the same and assured us that we will be getting the replacement soon. Now suddenly few days back Mr. Sunil Watwal told us that he won't be replacing the machine and he can only give us 55% of the machine cost. To which we didn't agree and requested him to replace our machine. As the storage of water at the back is a manufacturing defect which is not our fault and we can't take the risk of keeping the fridge with us in this condition, as one of the technician has informed us that the wall can burst anytime, which is quite dangerous. Hence request you to take this matter forward an replace this faulty machine urgently, as the back wall can burst anytime and damage our home. Awaiting your quick response. Regards, Saurabh Chaturvedi