LG Electronics — Non availability of spares due to high end product

Address:	500033
Website:	www.lg.com

I have made a complaint in 17th Jan 2015 complaint no: RNA[protected] on the non functionality of the oven the service mam came and said that the parts need t be ordered and charged around 250 rs for checkup and later called and mentioned that the part is not available and to check us with the local spares person, whenever i tried reaching they wont pickup the call, and i got a message that part pending re allotted and again i registered the complain on 19th Dec 2015 complain no: RNA[protected], the service man again checked and said that the parts need to ordered and would take time as it is a high end product, they closed the complaint saying the customer cannot be contacted by giving a missed call on my mobile on 27th Dec 2015, i immediately called and complained on the same they registered a new complaint RNA[protected] is given to koteshwar rao he neither called or contacted and i got a message stating the complaint is closed stating discontinued part on 1st Jan 2016, i dont understand if LG high end products are to be trusted or not or they dont have spares for high end products. and to mention the make of the oven is 2012 if they cant have a spare part of a 3 year old high end model is it worth buying LG products Regards, Srikanth