LG Electronics — pairing problem with lg magic remote

Address:	Rewa, Madhya Pradesh, 486001
Website:	LG India

I have registered a complaint with reference number rnp[protected] on 17sep2017 regarding problem with pairing of magic remote. The technician came and checked tv and remote both. He told me that he will come back to me after 1 or 2 days with the solution. No one has approached me. When i called back to customer care to check the complaint status they informed me that the complaint was closed as you have not agreed to pay for the repair. However i never disagreed for any payment for repair. This is very disappointing that your lg technicians are giving wrong information and are running away from customer request. Lg says life good for customers but actually customer are suffering after buying lg product. I have again registered a fresh complain having reference number rnp[protected]. Hope this time someone will look into my request and resolve the issues on priority