LG Electronics — Physical damage item received damaged item received

Address:

Guntur

Respect sir/madam

my name is t satish reddy
recently i had taken new lg washing machine at (guntur) 522001 (andhra pradesh) india

at the date of 04/05/2022 on this month

at next day company experience service person name :- (david reddy ) lg company mechanical person to show demo to us as how to use my washing machine

but at that day he removed box & fix all washing machine accessories to start (0n ) but that is not good day
we waited for good day to start washing machine
we told we will on it after 2 days
if any enquiry or any problem we will call u
we think it was new washing machine
but why there is a problem
so we will start it after 2 days at on good time
service mechanical person has gone
but at 8th date of this month we start my lg washing machine

it was moving
but some water is coming down from the washing machine
we call service mechanical person
ge told please make tight the tube at down

at next 2nd day also same problem
at 3rd day also water is coming down

we called service mechanical person to check total fitting

he came at next day
he came & opened from upper side
we shocked once
at inside water / tub/ drum
it was damaged
one big hole at drum inside
we asked why it was damaged
company person told we think it was physical damaged from company
i told ur auto boy has bring the washing machine

u is the company experience service person
u only opened the machine
but why it was physical damaged
he told damage piece from company
please ask where u taken
i called & told to saled shop at where we had taken washing machine
at first he told it was not problem from my side

i will forward to lg service
we will provide to replace the damaged drum / tub inside part as what is dameged

important:-
1) but there is no damage cracked
part inside at washing machine

2) we do not used

3) we r complaintig from 1st
onwards water is coming down to service person

4) company person only opened & shown to us about damage

5) why damaged item is sold to us

6) who is responsible person

7) company / saled shop outlet

8) without check / verification why it was physical damaged

9) company is not verified properly

10) why company is cheating customers

11) iam sending totally bill/ damaged item photos
u have any enquiry first ask company person what happened

please check & provide new washing machine asap

other wise we will provide & file a complaint on cheating customers & saled damaged item to customer
court of law (consumer court ) asap

lg service person details
david reddy
[protected]

thanks u sir/madam
t satish reddy
[protected]
guntur district
pin :- 522001
andhra pradesh ( india )
[protected]@gmail.Com