[Resolved]  LG Electronics — poor service, refrigerator breaks down 4 times in 2 months, no response from LG

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Thiruvananthapuram, Kerala

Hi I had raised this complaint long back in your face book page and you havent bothered to get to the root of this issue. Forwarding a trasncript of our conversation. Looking for some action from your pathetic team. ===== Conversation started September 13 9/13, 3:58pm Lekshmy Shaji My mom's LG refrigerator bought in 2011 for which my parents spent 20k then, was down 2 times in last 2 months..They have made numerous service requests to LG service centre.. But it went to deaf ears. One guy turned up a month back, did something, took 500 bucks and gave no receipt, and fixed it up temporarily. Within a month it went down again.. My old parents had been running pillar to post, to get someone to fix that fridge. All they do at call centre is issue new ticket when SLA is crossed. They keep the caller on hold, listen to whole story, give ph to next guy, who again asks same Qs, again passes on to another.. And the ordeal continued.. They really feel cheated, helpless and they feel robbed off their 20k by LG and your service quality. My parents sarcastically say they wouldve spent half their retirement money in making calls you. Its really cruel. Today again my parents are asked to go for a new ticket num, and they refused. Pls do something if you can. complaint: [protected] Model num:SNO:GL338VGE5. (Their old small Godrej refgrigerator happily ran for 20 long yrs before it finally succumbed to its fate, due to limitation of storage as the family expanded.. LG double door massive refrigerator had then come home like a hero, but now after just 3+ yrs, its lying dead in a corner, as the antihero who a subject of curses).. An unfortunate customer's diary September 15 9/15, 2:58pm LG India Dear Lekshmy, Thanks for writing in to us. We have forwarded your complaint to the concerned team. We will get in touch with you shortly. September 15 9/15, 7:17pm Lekshmy Shaji thank you LG. the issue seems to have been resolved. appreciate it. shall keep you posted in case issue reappears. September 15 9/15, 9:09pm Lekshmy Shaji Hi Lg, the fridge went down again. It was only yesterday your engineers fixed it up.. And it went down again. Could you give a permanent fix asap pls.. Third time in 2 months. September 17 9/17, 4:56pm Lekshmy Shaji Hi any update? it is recommended that you may pls replace the fridge asap, inorder to avoid further complications to customer or your brand name complaint: [protected] Model num:SNO:GL338VGE5. September 23 9/23, 5:02pm Lekshmy Shaji pls confirm. waiting since long 9/23, 5:30pm Lekshmy Shaji we wouldn't want to, but pls dont force us to go legally on this. complaint: [protected] Model num:SNO:GL338VGE5. Wednesday 9/24, 10:54am LG India Dear Lekshmy, We are sorry for the delay. Let us check the status with the concerned team. We will get back to you shortly. 9/24, 11:32am Lekshmy Shaji OK. Appreciate that . Pls expedite. Thursday 9/25, 12:41pm Lekshmy Shaji Hi LG. Havent heard from you on this. Friday 9/26, 7:00pm Lekshmy Shaji Hi waiting to hear from you. pls expedite Today 2:23pm Lekshmy Shaji knock knock is anyone there? anyone listening? can u give a timeline for this fix.? ================================================================== I have never seen any such pathetic service. I had recommended LG as a good brand to my parents and I feel terrible about it. I will never consider LG for me or my parents or any of my known circles. We are fed up and frustrated by your 'give a damn to customer' attitude.