[Resolved]  LG Electronics — Refrigerator Complaint still unresolved

Address:

New Delhi, Delhi

LG Complaint No.: RNA[protected]
Refrigerator Model: LG GL M472GSHM
Purchase Date: Oct 2014.

Just want to highlight the incompetence and unprofessionalism of the LG Supoort team in addressing a Refrigerator fault which was registered a week back.

Having purchased the LG refrigerator in October last year, we were not expecting any problems atleast in the first year. But, we were proved wrong, when it stopped cooling first half of February 2015.

We registered the complaint with Reliance Digital (Dealer) who had there Engineer investigate the issue after two days of registering the complaint. The engineer forwarded the issue to the LG Support team and their engineer took another two days to arrive. The LG Engineer again stated a part in the refrigerator is faulty and needs to be replaced. He said the part will replaced after two days as the following day was a Sunday

Yesterday (Tuesday) the part was replaced with a new one after calling the LG Service Center numerous times. But still the Refrigerator is not cooling. Not sure if the LG Engineer replaced the wrong part by mistake or purposefully sent a wrong part just to pacify the customer for the time being.

This is the height o[censored]nprofessionalism now that no one in their service center is answering my calls after facing this problem for the last 1 week. I even tried calling LG's Delhi Head who did not answer my call.

I have a family with two little kids and it is becoming extremely difficult to serve healthy food to them.

Not sure what else should I do.

Service Center Support Nos I called:

Ashok- [protected]
Anil - [protected]
Govind - [protected]
LG Service Center 2: [protected]