I am writing to bring to your attention a serious issue regarding an LG refrigerator that was delivered to me in a damaged condition. As a valued customer, I am highly disappointed with the quality control process and the lack of accountability in handling such situations.
Despite following standard purchase procedures, I received a product that does not meet LG's expected standards of reliability and quality. I have already documented the damage thoroughly and attempted to resolve this through standard support channels, but the response has been unsatisfactory.
Given LG's reputation for excellence, I expect immediate action to address this matter, including:
- A prompt replacement of the damaged unit or a full refund without further delays.
- A formal explanation regarding how such an incident was allowed to happen.
- Improvements to quality control and customer service to prevent similar occurrences in the future.
Failure to take swift and effective action will leave me no choice but to escalate this matter to consumer protection authorities and public platforms. I trust that LG values customer satisfaction and will take responsibility to rectify this issue professionally and promptly.
I appreciate your immediate attention to this matter and look forward to your resolution at the earliest.
Sincerely, Was this information helpful? | 
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