[Resolved]  LG Electronics — refrigerator outer body badly dented and damaged in transit but no action still taken despite more than a year passed

Address:

Kolkata, West Bengal

Respected sir i purchased a LG refrigerator (model no LG275VS5) ON 16/10/11 FROM great eastern trading co via tax cash memo no --c/08159/11-12 after wards the machine suffered a problem and was sent for repair via complain no RNA[protected] but at the time of delivery after repairing of the machine, it was found that the outer body was badly dented and damaged i subsequently called the service centre and talked with mr subir of (sunshine---83, golaghata road, vip tower, block f kol-48), he told me not to worry and will replace the refreigerator body and door which is damaged . but after that more than one and half year has passed but no action has been taken in the mean time i had a talk with a number of lg personnel, who only promised that the action will be taken to repair the same the complain no for the above conversation for talks are RNA[protected] RNA[protected] RNA[protected] RNA[protected] LATELY I HAD A TALK WITH MR SAMANTA (LG AREA MANAGER KOLKATA who told me that since the body cant be changed now, i can go for an exchange offer, whereby he will offer 80% depreciation for the old refrigerator, and i have to buy the new one at dealer price . but there is a difference of around[protected] between market price and dealer price when i ask him to consider the amt as the difference is big, there is no fault on my part for the damage caused to the product he simply refused telling that superiors are not agreeing pls help and tell what to do as there is no fault of mine, but i am made to suffer for the last 2 years, due to no action taken by the company looking for an early response thanking you regards ajoy kumar saraf [protected] [protected] [protected]