LG Electronics — refund my amc amount

Address:

Noida

I raised a complaint two weeks back (Noida) that my inverter ac is not cooling. Ticket no ccn-[protected], rna no rnp[protected]. But the complaint is not resolved yet. Technicians came and said they have to change condenser cooling coil so they will come next day and fix it. Since then the request is pending stating they are procuring the part. I don't think they don't have this common part unavailable in their store. They don't provide any eta nor do they send anyone to provide any workaround and because of this my family is suffering from heat and humidity these days. At the time of inspection they say they will fix it by next day but then they stop picking your calls. I have escalated it to leads anuj ([protected]), mohit ([protected]), alok ([protected]) but of no use. I escalated the matter to [protected]@lge.com but they only send you an automated reply and after that no action is being taken till now

Now team have cancelled rnp[protected] and raised a new one to meet their sla but the ac is not fixed yet.

Please refund my amc amount or get the ac fixed asap.