LG Electronics — Repairing of lg split air conditioner.

Address:	110096
Website:	Consumercomplaints.in

Sir
I had called the lg customer care on [protected] on 15.4.17 and lodged complaint that my AC was not working or cooling.I asked for ticket number of complaint but it wasn't given and on 18.4.17 an engineer aman shrivastav came along with another man from universal services, daryaganj, Delhi.mobile no. Of aman is [protected] and he charged RS 3700 for gas filling, welding and servicing. But from the same night AC stopped cooling and when I complained to the said helpline then said that no complaint is lodged and to give the complaint ticket number. The engineer also stopped picking up phone whereas he had written on bill receipt o[censored]niversal services that warranty is for 6 months and in case of any such cooling problem then they will rectify it without cost.
I fail to understand that if my complaint was not registered by lg Helpline then how did engineer come to me knowing my mobile number and address.
Whether lg has a fraudulent Helpline which doesn't give ticket no. But send engineer to defraud customers of money without doing any work and shows himself as an authorised engineer of lg and of its authorised dealer in Delhi.
Please help me
Dev surya
S/oadvocate dharmendra sinha
Times of India group
C/o Mr r.prasad
Additional district magistrate
Cabinet vigilance
Flat no. 609, fancy apartment,
Vasundhara enclave Delhi.
Mobile no. [protected]
[protected].