[Resolved]  LG Electronics — Replacement of Defective Fridge

Address:

Mumbai City, Maharashtra

Dear Sir We would like to draw your kind attention that, we had purchased L.G.Fridge from youon 19.12.2014 from one of your Dealer M/s. Croma Stores, 201 Akruti Centre Point, MIDC Andheri (East) Mumbai-400093. The day demo and installation of the fridge is not working properly and did not getting proper cooling and also water droping and the door of the fridge is not having proper alignment. When one engineer visited and observed the fridge he told that we will get fridge replaced as the deliverd piece is having defects. Again after second complaint one engineer visited and did work on door alignment, same day in the evening fridge stopped working and we called engineer on his personal Mobile No.same day. Next day on 14.01.2015 the engineer visited at 9.00 AM to 2.30 PM and he carried out some repair work and advised no need of replacement, without informing us he changed one part. Inspite of his work still the fridge is not working and not geting proper cooling. However, we are not satisfied with service of reputed company like L G and also behavior of engineers and one engineer Mr. B Shekar has told us that you can go to consumer count but we will not replace the fridge. We requested him to replace the fridge as it is defective and having technical problem. We therefore request you to kindly replaced the said fridge at your earliest. If we will not received replacement of fridge and not heard from you within 7 days we have no alternative but to go to consumer court and also inform to leading news papers to publish about your products andyour customer care representative behavior with the customers.