[Resolved]  LG Electronics — RNA[protected] : Refrigerator Malfunction. Escalation by customer (senior citizen & cardiac patient)

Address:

Chennai, Tamil Nadu

Complaint number: RNA[protected] BEDG5-EVBZ (VELVET BLOSSOM) (235 LTR) Important Note: I am a senior citizen (65 years old) and a cardiac patient suffering further by contact LG service regarding malfunction of my new LG refrigerator.I bought new LG Refrigerator this 15th January 2014. I've been facing water logging in the bottom tray since July and had contacted LG customer service. Since they my agony started and the problem never gone. Though I had contacted LG customer service over phone countless times, I have the above reference which has been kept in pending state. Every time I had to go through a horrendous mental torture of explaining the issue right from beginning with no end to my problem.The engineers who visited my premise to check the Refrigerator had provided various suggestions and to observe. But the problem of water logging continued. On speaking to supposedly senior executive from customer service team, was mentioned that a tray will be replaced to solve the issue. However on checking again today, I was told that the tray that was sent from Gurgaon had broken and order is placed again and will be fixed when it arrives again. I sincerely believe that this is a defective model and all is being done by customer service is to dodge this problem till the warranty is completed to wash off hands. I am a retired person with an engineering background. I can say with my limited knowledge that the water can log if there is condensation (due to atmospheric pressure) within the refrigeration system (closet). If this is true, then there is some leak or a way by which air is entering the system. It clearly points to a failure or defective equipment and I demand replacement and nothing less. I sincerely believe that my case is not attended to in right spirit of resolving the issue and I demand that this be taken up to senior most level. I had moved away from reliable Whirlpool refrigerator for over 20 years and was sold due to promotions and sales pitch. I thought LG a world class company would offer me similar if not better service than others. I had made a big mistake of having chosen LG. This is my hard earned money and I cannot allow it go waste on a failure refrigerator equipment sold to me. If water logging issue is not solved within 15 days of receipt of this email (as this complaint is pending for last 2-3 months), I need a replacement and I don't hesitate to take my grievances to consumer court to get justice.I sincerely believe and hope that my issue is resolved at the earliest and relieved of agony and hardship.Regards, S. Venkataraman