LG Electronics — Sale of defective refrigerator

Address:

Sonbhadra, Uttar Pradesh, 324007

Dear sir/madam,

I purchased a new 548 ltrs frost free refrigerator with new smart invertor compressor, 505inhz0z737 on aug 21, 2015 from m/s satisfaction, ghode wale baba road, aerodrome circle, kota (Raj).

After few days we discovered that the door is not getting properly closed.Initially, we thought that this might be due to any stored item which is touching the door. However, soon we found that there is defect in the door due to which there exists some space left in the door, when the door is closed.

On contacting m/s satisfaction, they took almost 1 month to attend the complaint, stating varied reasons for the delay, viz. Engineer busy, engineer on leave, could not find house etc.

Thereafter, for almost 6 months they kept the things lingering with different statements stating that we'll do the needful for customer satisfaction. However, nothing attend so far.

To my surprise and after so much delay, they have now informed that the defect is not covered under the warranty and we have to get that defect removed on payment of approx. Rs. 8000.

We are in a state of shock as the dealer has sold a defective item to us, stating as new and at full price.

Please advice at the earliest.