[Resolved]  LG Electronics — serious issue of cheating and breach of trust through lg's service center of nasik city of india

Address:

Nashik, Maharashtra, 422007

Sir,

I have a lg washing machine with model number as wf-t7512hn

This machine was creating a noise during the wash cycle.

On 16/1/2018 i called up the guy named mr. Kunal, he visited at my place on 17/1/2018 and checked my machine and told me that the gearbox will have to be replaced and took rs. 200 as visiting charges. On 22/1/2018 through lg service center i came to know that this guy is working for lg service center of nasik.

On 17/1/2018 then, i had registered a complaint rnp[protected] and technician named mr. Rajaram visited at my place on the same day and told me that gearbox is having an issue and it need to be replaced. I paid the visiting charges of rs. 300. Upon asking for a payment receipt he said i will get a message shortly for the same.

On 20/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and told me that gearbox for the above model is not available and now machine cannot be repaired by them. After that on the same day i emailed to [protected]@lge.com and requested to see if part can be made available, i then got the acknowledgement email for it.

On 21/1/2018 i received a call from a guy named mr. Sagar and said that he is calling from lg service center of nasik, india and he said that he is coming at my place to repair my machine. He came along with other 2 guys. They replaced the gearbox with another one and took rs. 3400 for the same. Upon asking for a payment receipt they said i will get a message shortly for the same.

On 22/1/2018 i received a call and a guy said that he is calling from lg service center of nasik, india and he asked whether technician has visited at my place and how much charges i paid to him. I told him that i have paid the total charges of rs. 3700 (Rs. 300 + rs. 3400) and still my issue is not resolved. He was shocked after listening an amount of rs. 3700 and said that only rs. 295 is showing in their system. Then, within an hour i got calls from manager of lg’s service center of nasik city and then from head manager from aurangabad. They enquired me about those 3 guys who visited at my place on 21/1/2018 and asked for their mobile number and also asked how they were looking. Then, manager of nasik’s service center also messaged me their photos on whatsapp to confirm that they were the same guys. Both managers told me that these 3 guys were ex-employees of lg’s service center. Head manager from aurangabad told me that he called up these guys and threatened them that the police action will be taken against them. I was shocked after coming to know that these 3 guys were unauthorized persons who came to my place and replaced part of my machine and took rs. 3400 for the same and still issue is not resolved.

This is clear that some current employee from lg’s service center of nasik got private information of mine like my mobile number which was then shared with unauthorized persons to contact me. Unauthorized persons told me that mr. Rajaram of lg’s service center has visited at my place on 17/1/2018 and they will now fix the problem. They also deducted rs. 300 from their total charges as these charges were previously paid to mr. Rajaram. This was just to show me that they are from a lg's service center. This indicates that, some current employee of lg’s service center have leaked all this private information of your customer and your company to the unauthorized persons.

Also, if lg’s service center technician mr. Rajaram had given me payment receipt at my place on 17/1/2018 right after the machine was checked, then i would had objected unauthorized persons who had visited at my place on 21/1/2018 as they also denied the payment receipt and they told me that it would me messaged. Why lg’s service center technician mr. Rajaram didn’t give me payment receipt or messaged me invoice instantly at my place on 17/1/2018?

This entire incident has caused financial loss to me. I am also not sure that the part which was replaced by unauthorized persons is safe or not. It may be some cheap duplicate gearbox which can cause issues like spark or fire. Also, these guys were not able to easily remove the old gearbox which might have caused damage to the other parts of my machine.

I also done regular follow-up regarding this serious issue with the manager of lg’s nasik service center on 23/1/2018 and 24/1/2018 but it seems that he is trying to save his current and ex-employees and he is ignoring the important fact that private information like customer’s mobile number, invoice details and lg service center technician name was leaked from lg’s nasik service center office and their staff.

I was a big fan of lg brand and its products. My father used to buy all electronic appliances from lg only. Last year also i bought 4 appliances from lg only. But after this incident i am really in a deep shock because someone who is currently working for lg’s service center leaked the private information of mine and lg electronics like mobile number, invoice details and your technician’s name who visited at my place on 17/1/2018. This information was provided to the unauthorized persons to deceive me that they are working for lg service center. I request lg electronics to take an appropriate action and do the justice with your loyal customer by paying the compensation for this.

I request lg to look into this matter asap as this is a serious offense of fraud and breach of trust.in the event that lg electronics do not pay the compensation to me i will have to take further action to get the justice.